The Herbert Protocol - Safe & Found Online
The Herbert Protocol is a national scheme that encourages carers, family and friends to put together, and to provide useful information, that can then be used in the event of a vulnerable person going missing. In March 2025 Suffolk Constabulary adopted the use of the Safe & Found Online Portal.
People with dementia can sometimes start to wander. This might only be into the garden or street for a short time, but sometimes people get lost and go missing.
Carers and / or relatives and friends can complete an online form via the Safe & Found Online portal in advance which includes important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth. A photograph can be also be provided. By completing this form it means you don’t have to try to remember the information when you are under stress if someone goes missing. It saves time, so the police can start the search sooner.
The scheme is designed to help those caring for someone with dementia also to make sure in the event a person going missing the police can gain access to essential information promptly. More details of how the scheme works can be found on the website
Remembering all sorts of information at times like this can be very distressing for those involved and when being asked by a police officer, adds to the stress and upset caused. The information contained within these forms aims to relieve some of that stress.
This scheme is supported by Suffolk Constabulary and Suffolk County Council along with other agencies nationwide.


