Helpful Numbers

There may be times when we aren’t available to contact, but you still need support. That may be support for yourself or advice about the person you care for.

You will find useful numbers below for organisations that can help you.

If you or the person you care for is seriously ill, or has a life-threatening emergency, CALL 999.

Carers UK Helplines are open during the Festive Season

📞 Carers UK telephone helpline will continue to be available throughout the festive period, and will be open:
Monday to Friday, 9am – 6pm (including Christmas Day, Boxing Day and New Year’s Day)

The number is 0808 808 7777 and is free to call from landlines and mobiles.

Emergency NHS / Police 999 Open 24 hours
Non-emergency Police enquiries 101 Open 24 hours
Non-emergency medical advice 111 Open 24 hours

Samaritans

116 123

Open 24 hours 7 days a week
Other ways to get support

Customer First

0808 800 4005

Mon-Thurs: 8am-5pm. Fri: 8am-4pm
Live Chat

Carers UK Support & Advice

0808 808 7777

Open 9am - 6pm (Including bank holidays)
Online information and advice

Age UK

0800 678 1602

Open 8am - 7pm 7 days a week
Online information

CALM

0800 58 58 58

Open everyday 3pm-midnight
Online information

The MIX

Text THEMIX to 85258

Open 24 hours 7 days a week
Find other support from The MIX

Alzheimer's Society

0333 150 3456

Open 7 days a week
Online information

Childline

0800 1111

Open 24 hours 7 days a week
Other ways to contact Childline

Shout

Text SHOUT to 85258

Open 24 hours 7 days a week
Find out more about SHOUT

BEAT Eating Disorders

0808 801 0677

Open Monday - Friday from 3pm-8pm
Online information

Mind

0300 102 1234
Open Monday - Friday 9am-5pm
Other Helplines from Mind

Suffolk Memory and
Dementia Support 

0808 281 5804

Weekdays - 9am to 6pm. Weekends and bank holidays 10am to 4pm
Find out more here

If there are other organisations you feel should be included in this list please contact marketing@suffolkfamilycarers.org and we can get this added

Leaving so soon?

We hope you found what you were looking for, however,
if you didn’t we’d like to still offer you some support.
Please let us know how we can help.

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