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Audience Engagement Survey

Improving the content we produce and distribute is important to us. We’d love to know your thoughts and suggestions on how you engage with our content and your suggestions on how we can make this better.

This survey is anonymous and we’d appreciate your honest feedback.

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- Step 1 of 6

Are you a Family Carer?

What best describes you?

Which age group do you fall in?

18-24
25-34
35-44
45-54
55-64
65+

Do you work, volunteer or study alongside your caring role?

Work Full Time
Work Part Time
Studying
Volunteering
Other

Please let us know what you do alongside your caring role.

How do you currently get updates and engage with Suffolk Family Carers?

Social Media
Website
Newsletters (Carers Connected, Parents Connected etc.)
Email Updates
Information Stands in the Community
Workshops & Events
Family Carer Groups
Other

Please state how else you engage with Suffolk Family Carers.

Out of the channels you use which do you find most useful?

Social Media
Website
Newsletters (Carers Connected, Parents Connected etc.)
Email Updates
Information Stands in the Community
Workshops & Events
Family Carer Groups
Other

Please state what other channels your find useful

What are some other ways we could share information with people in Suffolk and encourage them to get involved?

Social Media

Do you follow Suffolk Family Carers on Social Media?

Which platforms do you follow Suffolk Family Carers on?

Facebook
Instagram
LinkedIn
YouTube

Do you engage with post from Suffolk Family Carers you see on Social Media?

YES
NO
SOMETIMES

What do you like about our posts on Social Media?

Relevance
Variety Topics
Variety Formats (images, videos, text)
Regularity
Helpful and Informative
Other

Please let us know what else you like about our social media

What do you dislike about our posts on Social Media?

Relevance
Variety Topics
Variety Formats (images, videos, text)
Too Often
Not Often Enough
Unhelpful and Not Informative
Other

Please let us know what else you dislike about our Social Media

It would be really helpful to understand what would encourage you to engage with us more on Social Media

It would be really helpful to understand why you don't follow us on Social Media (please select all that are relevant)

Didn't know you were on Socials
I don't use social media
Social Media confuses me
Social Media has too much information on it
I used to, but it wasn't relevant to me
Other

Please state other reasons you don't follow us

Do you have any further feedback on our Social Media?

Website

Do you regularly use our website?

What information do you usually look for on our website?

Service information
Condition Specific support/services
Self-help information
Workshop/Event booking
Registration form
Other

Please let us know what other information you look for on our website

How easy is it to find what you need on our wesbite?

Easy
Somewhat Easy
OK
Somewhat Difficult
Difficult

What functions do you use on our website to find information?

Search bar
Navigation Menu
Direct Links

What makes you not use our website?

I have the information I need
Not easy to navigate
The information on the website isn't useful
It's too slow to load
Other

website caring could

Please let us know the other reason you don't use our website

Are there any features or sections you'd like to see added or improved on our website?

Is there anything you feel is unnecessary, unhelpful or confusing on the website?

Newsletters and Emails

Do you receive our newsletters (such as Carers Connected or Professionals Connected) and marketing emails?

Both Newsletter and other Marketing Emails
Just Newsletters
Just Marketing Emails
Neither

Do you find the content of these helpful?

YES
Somewhat
NO

How do you find the frequency of our marketing emails?

Too Often
About Right
Not Often Enough

Are there any sections or content you'd like to see included?

Personal Stories
Practical Help
Service Updates
Videos
Signposting information
Other

Do you have any feedback or suggestions about our newsletters or email marketing?

Would you be interested in receiving our newsletters or marketing emails?

Your can sign up to receive our emails here:

Family Carer focused newsletters
Emails regarding our Workshops and Events
Emails for professionals supporting family carers

Content Preferences

These following questions aren't just about content from Suffolk Family Carers, but content that you find most helpful and engaging generally.

How do you prefer to engage with content?

Website
Social Media
Emails
Printed Literature
Videos
Face to Face Meetings

What types of content do you find most helpful?

Service Updates
Information for other organisations
Personal Stories
Behind the Scene information
Practical Support
Condition Specific Support
Videos
Other

Do you prefer content that is personable?

YES
Sometimes
NO

Please let us know what makes you engage with content that you receive

General Feedback

This section is about general feedback on content you either receive, engage with or would like to see from us.

Do you think our content could be improved?

Yes
Possibly
No

Please give us your suggestions or feedback on how we could improve our content.

Please give us feedback on what we should be doing less of with our content

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