Registering with us
When you call, we will ask you to register with us, to give you the best service we can.
Our Information Line
Our Information Line is the main way to access support for your caring role. Call the team on 01473 835477.
You will speak to one of our experienced Advisers who will have a conversation with you about your caring role and how it has affected you.
We will work alongside you so we can help you access the support you need to maintain your own wellbeing alongside that of the person you look after.
Carers Assessments are for adult family carers, caring for someone over the age of 18. You could be entitled to support if you met the eligibility criteria.
It is a chance for you to discuss your support needs and have this recorded with Adult Social Care. To access a Carers Assessment, please contact Social Care Services, Customer First team on 0808 8004005.
For more information, see the guide to carers assessments produced by Carers UK. Suffolk Family Carers are currently carrying out carers assessments on behalf of Suffolk County Council. If you would like us to carry out your Carers Assessment, please let Customer First know.
Family carers groups
Many independent family carer groups run across Suffolk to bring together current and former carers to provide friendship and support to each other. The groups often run social activities and provide an opportunity to share information and experiences as well as a break from your caring role. Our groups calendar allows you to search to find out where your nearest group is and when they meet.
If you are interested in setting up a new family carer group, download our carer group toolkit for advice and tips on how to do this.