Website & Cookies Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below:

Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this at however doing so will likely mean that our site will not work as you would expect.

Initiated by Suffolk Family Carers
Session and required site cookies – Used to keep track of the pages you visit and selections you make, such as showing you the correct events from our calendar. These are required for our site to function correctly.

Third party cookies
Twitter – Used to keep you updated with our latest updates. Please see below regarding third party websites.

We sometimes embed photos, video and text content from websites such as Twitter and YouTube. Pages with this embedded content may present cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Suffolk Carers Ltd is a registered charity (charity number 1069937) with its registered office at Units 6 & 8, Hill View Business Park, Old Ipswich Road, Claydon IP6 0AJ (“us”, “we”, “our”, “Time for Carers”, “Suffolk Carers”, or “Suffolk Family Carers”), is committed to protecting your privacy and your personal information when you use the Website and the Website Services (as defined in our T&C). This Privacy Policy explains to you what personal information about you we collect, what we do with it and the methods we use to protect your privacy. By accessing and using the Website you agree that you consent to the use being made of your personal information which is set out in this Privacy Policy. If you have any questions about the information we hold about you or this Privacy Policy please contact us at the following email address

If we change our Privacy Policy we will post the changes to the Website and may place notices on other pages of the Website. Your continued access and use of the Website will signify that you agree to such changes.

The information we collect
We may ask you to provide us with personal information in order to process your account and allow you to participate in the discussion boards on the Website and use other aspects of the Website Services. We may ask for information such as your name, date of birth, gender, email address, postal address, the nature of your interest in Suffolk Family Carers and any other information requested by us using our forms on the Website. We will keep a record of this information and also any correspondence if you decide to contact us.

What we do with your information
We will use your information in order to provide you with the Website Services, improve and personalise your experience on the Website and to communicate with you where necessary.

If we collect data for the purpose of organising a specific event, we may occasionally release such information to named co-organisers or co-sponsors.

From time to time we may provide your personal information to carefully selected third parties who have similar interests and goals to Suffolk Family Carers. We will only provide such information where you have consented to allow us to do so when you registered with us. If you change your mind at any time and do not wish us to continue sharing your information, please email stating ‘no third parties’.

We may also wish to bring to your attention information about special offers made available to users of the Website Services by carefully selected third party suppliers or business partners which we believed you may be interested in. This will not result in us disclosing your information to any third party and you will only receive this type of information by email if you have either confirmed to us that you are happy to receive this type of information in this way and/or you have informed us that you do not wish to receive it. If you would rather not receive this information please send an email to the following email address

Despite your preference settings there may be occasions when we have to contact you for operational or administrative reasons relating to the Website Services.

Newsletter subscriptions
After confirming which newsletter subscriptions you would like to receive, you will receive emails about the topics you expressed an interest in or relevant related items. All emails sent in such a way will contain details on how to unsubscribe. You may unsubscribe at any time by emailing

Submissions on the website
Any communication or material that you supply to the public areas of the Website will be treated as non-confidential and non-proprietary. The T&C in relation to Your Content shall apply to such material. Personal details will only be published on the Website with your permission or if submitted as part of Your Content.

When you access and use the Website the pages that you access, together with a cookie, will be downloaded to your computer. Cookies are software applications which store information about your visit to our Website on your hard drive. This information supplied by cookies can help us to provide you with a better experience when using our Website and the Website Services by analysing the way in which the people use the Website. Cookies do not identify you personally but they do identify your computer.

You are able to disable cookies using your browser software (for information on how to do this check your browser information/help facilities). You will still be able to browse the Website if you do not enable cookies, but you must enable cookies if you wish to use the areas reserved for registered users.

We may use the information collected by cookies to monitor the performance of the Website and the Website Services. Such information will not disclose your individual identity or personally identifiable data without your permission.

To find out more about cookies and how they work then visit

How we protect your information
The internet is not a secure medium and therefore it is inherent that any email or information sent to the Website or submitted to enable use of or when using the Website Services may be liable to be compromised. We have several security procedures in place to try to protect your personal information including firewalls, password protection and encryption.

Sharing or transferring information
Due to the global nature of the internet the information you provide to us may be transferred to countries outside the European Economic Area when it is in transit over the internet. As a result it may pass through countries that do not have the same type of data protection laws and protections in place as are complied with by Suffolk Family Carers. We have taken the technical steps set out above to try and improve the security of your information when in transit over the internet. By submitting your information to us you consent to these types of transfer.

We may disclose your information to third parties if we are under a duty to do so to fulfil a legal obligation or to enforce our own contractual agreements or to protect the rights, property or safety of our members and users of the website services or others. This may include the exchange of information with third parties for the purposes of prevention of criminal activities.

Third party websites
We will not be responsible for the conduct or content of third party websites, including without limitation, any link contained in a third-party website.

Accessing the personal data we hold on you
You may contact us at any time to obtain details of the personal data that we hold about you by any of the following methods:

sending an email to;
sending postal mail to Suffolk Family Carers Units 6 & 8, Hill View Business Park, Old Ipswich Road, Claydon IP6 0AJ; and/or
calling by telephone 01473 835400.

Updating your information
If any of your information that you have provided to Suffolk Family Carers changes, for example if you change your email address or name or if you wish to cancel your account please let us know the correct details by sending an email to the following email address If you already receive information from Suffolk Family Carers, we will continue to send it unless you tell us otherwise by writing to us at Suffolk Family Carers Units 6 & 8, Hill View Business Park, Old Ipswich Road, Claydon IP6 0AJ or by emailing

November 2017