Terms of Use

Welcome to the Suffolk Family Carers.  The websites Suffolk Family Carers and Time for Carers accessed at the domains of suffolkfamilycares.org and timeforcarers.org (the “Website”) and all the facilities and features made available on the Website including those which require registration before use such as our discussion boards, donation facilities and SMS service (the “Website Services”) can only be accessed and used by you if you agree to do so in compliance at all times with these Terms of Use.  By accessing and using the Website (whether simply browsing as a guest or if you have registered as a registered user with us), you agree that you have read and agree to be bound by these Terms of Use.  If you do not agree to be bound by our Terms of Use you should stop accessing the Website and using the Website Services immediately.

We are entitled to change and update these Terms of Use at any time without giving you prior notice, but we will post any changes to the Terms of Use onto this area of the Website and those changes will be effective from the time they are posted.  You are responsible for regularly viewing these Terms of Use.  Your continued use of the Website and/or the Website Services after we have posted any such change will indicate that you accept the new Terms of Use.

These Terms of Use and our Privacy and Cookie Policy referred to below govern the whole arrangement between you and the Suffolk Family Carers. If any part of these Terms of Use or the Privacy and Cookie Policy are found to be invalid or unenforceable then the remaining provisions shall remain in force between you and Suffolk Family Carers. 

Social Media

We actively encourage social media engagement via our twitter and facebook feeds. Suffolk Family Carers cannot be held responsible for the views of others placed via these mediums but makes every effort to monitor postings and to report or block misuse where appropriate

About Us

Suffolk Carers Ltd is a registered charity (charity number 1069937) with its registered office at Units 6 & 8, Hill View Business Park, Old Ipswich Road, Claydon IP6 0AJ (“us”, “we”, ”our”, “Time for Carers”, “Suffolk Carers” or the “Suffolk Family Carers”) with the objects of:

• producing up to date, accurate and accessible information on Family Carer issues, tailored to meet the needs of people affected by a caring role;
• providing support to all people affected by being a Family Carer;
• raising standards of care for all Family Carers; and
• leading the Family Carer Agenda by increasing awareness of the devastating impact of a caring role on people’s lives, influencing decision-makers, and informing about the help, support and services Suffolk Family Carers can provide.

Your Account

The Website is intended only to be used by people who are 16 years old or older. If the user is aged under 16 the Website is intended to be used only with the supervision of an adult.

There are certain parts of the Website which can only be accessed and used if you are registered with us as a registered user.  By registering or attempting to register with us as a registered user you represent and warrant to us that:

• you are aged 16 years old or older, or you are using the Website with the supervision of an adult; and
• your use of the Website is not in breach of any applicable laws or regulations.

Once registering with us as a registered user you will be asked to use a user name and a password.  You will always be responsible for any access of or use of the Website Services made using your username and password.  Do not allow someone else to access or use your account and do not access or use someone else’s account.

The use of the Website Services for gathering information for surveys and research studies or similar is prohibited unless prior permission has been given by the Suffolk Family Carers.

Submission of Listings & Comments
By adding a listing or comment to the site, you agree to comply with the following terms:

• Suffolk Family Carers reserves the right in its absolute discretion at any time to edit, alter, delete or move any material, such as listings or comments added by suffolkfamilycares.org / timeforcarers.org and you. Suffolk Family Carers will not enter into any discussions about its decision to edit, alter, delete or move such material.
• Suffolk Family Carers reserves the right to share material, such as the content of listing and comments with other organisations who may also publish the material.
• Suffolk Family Carers reserves the right to email you from time to time if you have indicated that you are the owner of the business, group or event.

Images in listings and comments:

• The member must submit only his/her own original images and agrees and confirms that this will not infringe the copyright or any other rights of any third party.
• The photo should be of sufficient quality to publish.
• Suffolk Family Carers reserves the right to edit any photo.
• If your photo contains what appears to be illegal conduct, Suffolk Family Carers may notify law enforcement authorities.

Your Use of the Website

We permit you to access and use the Website on the understanding that it is only available for your personal use and not for promotional or commercial use and that you agree to comply with all applicable laws and regulations. You may, for your personal use;

• retrieve and display content from the Website on a computer screen;
• print, but not photocopy, individual pages on paper.

Any data, text, or photos and any other material of whatever type which you upload, post, link to or share in any way using the Website Services (“Your Content”) will be your responsibility and any rights (whether intellectual property rights or otherwise) in Your Content will remain owned by you at all times.  By uploading, posting, linking to or sharing Your Content, you grant to us a licence which is worldwide, non-exclusive, royalty-free (and which includes the right to sub-licence or transfer the same to the extent required for operating the Website Services) allowing us to use, modify, publish, reproduce, store and distribute Your Content only in connection with the Website Services.  This licence will terminate only if you remove Your Content from the Website, except that you agree that the licence will continue solely with respect to other users’ continued use of any of Your Content that you may have shared with or made available to them.  You represent that you are entitled to grant this licence to us without being in breach of any applicable laws or regulations or the rights of anybody else.

You agree not to participate in any mischievous or malicious behaviour which causes damage or may cause damage to Suffolk Family Carers or the Website, or any of the computer systems upon which the Website relies.

You must not send unsolicited messages for the purposes of advertising a product or service on the Website.

You agree to respect the privacy of other users of the Website, including those who you have been privately messaging. You must not pass on details to third parties (except Suffolk Family Carers) without permission of the individual in question. By sending or receiving a private message you consent to it being viewed by us where we have been notified of or have a reasonable suspicion of a problem or a breach of these Terms of Use.

In consideration of the use of the Website Services, you agree unconditionally and irrevocably to waive in respect of Your Content, any moral rights to which you may now or at any future time be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time in force anywhere in the world.

We may, at our discretion, deactivate at any time an account which has been used to upload content (including usernames and passwords) which we believe to be:

• obscene, defamatory or libellous, vulgar, sexually orientated, hateful, threatening or in violation of any laws or good morals or practice;
• containing contact details of other individuals (emails, phone numbers, fax numbers or postal addresses) without the prior consent of those individuals;
• containing advertisements or references to products or services without our prior consent;
• excessive repetition of that content; or
• an infringement of another party’s rights (including, but not limited to, intellectual property rights and rights of privacy and publicity).

Notwithstanding that at no time will we be obliged to pre-check the contents posted via the discussion system or commenting facilities.  We make no guarantee nor representation as to the accuracy, integrity, timeliness or quality of information on the Website. 

We may from time to time also edit or remove posts which are contrary to these Terms of Use or not constructive to the overall purpose of Suffolk Family Carers.

Our content

All material, content and trademarks or logos on the Website, except for Your Content, and all intellectual property rights in the same are owned by or licensed to Suffolk Family Carers and are protected by the applicable intellectual property rights and laws.

The content on the site and any chat or forum has been included in good faith. The content may contain inaccuracies or typographical errors. Whilst Suffolk Family Carers endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Suffolk Family Carers does not accept any liability for error or omission.

Except for the authorised use of the Website, in accordance with these Terms of Use, you agree not to download, copy, translate, modify, archive, distribute, publish, sell or make any other unauthorised use of the materials, content and trademarks or logos on the Website without our prior written consent. You agree not to use the content of the Website for any illegal or improper purpose, and you agree not to remove the copyright or trade mark notice(s) from any copies of content properly made in accordance with these Terms of Use.

Your Personal Information

We collect personal information about you for the purposes of providing you with the Website Services.  Our collection and use of your personal information is carried out in compliance with our Privacy and Cookie Policy which you can access via this link and by agreeing to these Terms of Use, you also confirm that you give your consent to our collection and use of your personal information as set out in our Privacy and Cookie Policy.

We will never send you an email asking for personal information or a username / password, treat emails you receive with caution.

Our Liability

Any content, advice, commentary or other materials which is made available on the Website does not form advice on which you should place reliance.  The material is intended for educational purposes only and should not be taken in place of professional advice.

Use of the Website Services is entirely at your own risk.

The information contained on these pages is of a general nature and is intended to provide a public information service, free of charge.  The information should not be relied upon or used without first confirming the accuracy of it with Suffolk Family Carers.

Information on the Website is subject to change without prior notice. Whilst every reasonable effort is made to ensure that the information on the Website is complete, correct and up to date, this cannot be guaranteed and Suffolk Family Carers shall not be liable whatsoever for any damages incurred as a result of its use.

You will not acquire any rights, whether contractual, in tort or otherwise as a result of the information contained on the Website.  Suffolk Family Carers, its trustees, directors, employees, agents, officers and other persons connected with the creation, maintenance or dissemination of these pages will not be liable for any damage or loss, direct or indirect, occasioned by the use of the Website or the Website Services.  Any contract for the supply of goods or provision of services concluded as a result of the publication of the information shall be subject to the standard terms and conditions of supply of Suffolk Family Carers which will be provided at the time of conclusion of the contract.  Suffolk Family Carers expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute or common law.

Nothing in these Terms of Use excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent mis-representation or any other matter for which we are not permitted to exclude as a matter of applicable law.  If you are dissatisfied with any of the Website material or Website Services or with any of the Terms of Use, your sole and exclusive remedy is to discontinue using the Website and the Website Services.

Your Indemnity

You agree to indemnify and hold Suffolk Family Carers and any of its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of or conduct on the Website or the Website Services and/or a breach of any of the Terms of Use.

Third Party Websites

The Website may include links to websites of other parties as a result of automated search facilities, or associations of Suffolk Family Carers, but these links do not mean that Suffolk Family Carers endorses or in any way guarantees those third party websites or any of the goods or services offered on them.

The Website may also include links to other websites and services operated by Suffolk Family Carers which will be subject to their own terms of use and privacy policies which you should make yourself aware of prior to accessing or using them.  Suffolk Family Carers will not be liable for any content or any of the goods or services on any third party website or websites which are not those from which the Website Services are made available.

Applicable Laws

These Terms of Use and accompanying Privacy and Cookie Policy are governed by the laws of England and Wales and you shall irrevocably agree, subject to the paragraph below, that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms of Use or your use of the Website or arising in any way from the content of the Website or use of the Website Services.

For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence, or where these Terms of Use are entered into in the course of your trade or profession, the country of your principal place of business.

Suspension of Access

Suffolk Family Carers reserves the right to suspend or terminate your access to the Website and Website Services at any time, with or without notice or explanation.

SMS Services

Suffolk Family Carers SMS service is provided by a third party provider. The use of any SMS service is governed by the rules detailed when you subscribe for that Website Service as well as the Privacy and Cookie Policy. Suffolk Family Carers will not be liable for any delays or failures in your receipt of SMS messages.

Things you need to know before using Time for Carers / Suffolk Family Carers

Much of the information contained on Time for Carers is provided by the organisations listed and not by Suffolk Family Carers. Even though a club, activity or service is included it does not mean it is recommended by Suffolk Family Carers, or that we have checked its quality.

It is your responsibility to check the information including any charges listed and to find out if the club, activity or service is of a high standard and able to safely meet your needs. The checklist below contains some questions you can ask when thinking about whether to attend a club or activity or use a service. If you are a child or young person, ask your parents or carer to help you choose.

Because we rely on others to give us the information, we cannot be sure it is correct and up to date. Suffolk Family Carers assumes no responsibility for information contained on this site and disclaims all liability in respect of the information. Time for Carers and Suffolk Family Carers website contains links to other web sites. Time for Carers / Suffolk Family Carers is not responsible for the content of other sites and, to the extent permitted by law, disclaims all liability in respect of their content and the content of any sites which may be accessed through these other sites.

Financial products

Relevant commercial or profit-making financial organisations will be listed on Time for Carers / Suffolk Family Carers. However, because of their specialist nature, Time for Carers / Suffolk Family Carers does not list organisations whose primary business is the selling or promotion of particular financial products such as insurance policies, debt consolidation loans or equity release schemes. For further information on these products please contact the Financial Services Authority www.fsa.gov.uk Time for Carers / Suffolk Family Carers may provide you with information about credit union facilities and / or free debt advice services. You are strongly advised to seek independent advice on all financial matters.

Checklist

Checklist of things to ask about when choosing club, activity or service.

1. The questions below may help you decide if a club, activity or service is likely to be well run and safe. The person named as the contact for each club, activity or service should be able to give you the answers.
2. Do they have a leaflet or web site that gives basic information about your club, activity or service, such as its aims, staff, what you do, costs, days and times, and contact details?
3. Who runs the club, activity or service? Is it part of a larger organisation such as Scouts or locally organised? If you are locally organised who funds and monitors your organisation?
4. How do they employ and train your staff? For example, do leaders, staff and volunteers have Criminal Record Bureau checks to make sure they can work safely with children or vulnerable adults? Do you check references?
5. How many leaders or adult helpers and volunteers do they have at each activity? There should be at least two adults present for any activity or meeting to operate safely.
6. How do they expect their staff and volunteers to behave towards children and young people and vulnerable adults? (This may be a written Code of Conduct for staff and volunteers so that everyone knows what standards of behaviour to expect. This might cover things such as physical contact with children, comforting children or vulnerable adults, addressing bullying, etc.)
7. How does their organisation keep everyone safe while taking part in the activities? Do they have a health and safety policy, a First Aid kit, a qualified First Aider and procedures for recording and notifying accidents? If there is an accident what happens? Are they insured?
8. Do they get parents’ or carers' written permission before taking children and young people or vulnerable adults on outside visits, adventure activities and trips?
9. Do they have a management committee that meets regularly? Are any local parents, carers or young people on the management committee?
10. Are they happy for parents, children and young people and vulnerable adults to visit, meet those in charge and see activities?How does their organisation deal with complaints? Is there a complaints procedure and how do you make people who attend aware of it?
11. Finally, try to speak to other people who have been to the club, activity or service you are thinking about going to. They can give you an idea about what it is really like.

May 2012